Last updated July 30, 2020
At WeSolve We believe in being open and clear about what kind of data We collect. In this document We therefore lay out in detail what kind of cookies We use and why.
Why and how We use Cookies
Like most online services, We use cookies to keep WeSolve running smoothly. Cookies are very small text files that are stored on Your computer when You visit some websites. We use cookies to help identify Your computer so We can tailor Your experience and remember where You are in the process. We use cookies both in Our web app (e.g. https:/www.wesolve.app and all other subdomains) and Our main website (https://wesolve.app and its pages). A cookie does not contain Your name or other personal information but We may use the information gained through cookies with personally identifiable information to gain a better understanding of the use of Our Service.
How Cookies Work
Some cookies stay in Your browser for a longer period of time, others are deleted the moment You close Your browser. This expiry date depends on what the cookie is used for and sometimes depends on decisions made by some of the third-party service providers. Cookies can only be accessed in Your browser by the service that created them. You can choose to disable or delete any cookies already stored on Your computer, but doing so may stop Our website from functioning properly.
WeSolve Cookies
Usage of the WeSolve web app located at https://wesolve.app and other subdomains of wesolve.app use cookies to keep ideas and people safe and secure.
Name Lifetime Purpose
Functional internal cookies:
- sideBarCollapse, Indefinite, We use this cookie to remember Your preference of whether the sidebar should be collapsed or not.
- didAskUserForNotification, Indefinite, We use this cookie to remember if We have asked for your permission to receive push notifications or not.
- AuthRefreshToken, refresh token generation for authentication
- AuthToken, token used for authentication
- TenantId, used to identify the organisation
Third-Party Cookies and Web Beacons
The third-party services We use have been carefully selected. They are necessary to bring You the best possible experience and to continuously improve Our product and Service.
As Our core business is about You, the Customer, at times these Services are used to store or transfer Customer Data between WeSolve employees – for example when a support request has to be communicated to a developer. We limit the amount of Customer Data contained in such communication to the minimum required and the use of information is limited to that specific purpose.
Google Analytics
We use Google Analytics to keep an overview of what kind of people are interested in Our services or keep track of visits in the web pages in the platform.
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of Our Web application and websites (including your IP address).
We draw your attention to the fact that Google Analytics is supplemented by the code “gat._anonymizeIp();” on Our Web application and websites to guarantee the anonymised collection of IP addresses (so-called IP-masking).
In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating Your use of Our Web application and websites, compiling reports on website activity for Our Service and providing other services relating to website activity and internet usage to Us. Google will not associate Your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. You can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.
Name Lifetime Purpose
_ga, 2 years, This cookie is used to distinguish between visitors with a unique anonymous id.
You can read more about Google Analytics cookies on https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
If You want to opt out of being tracked with Google Analytics, You can do so with the following add-on for Your browser: https://tools.google.com/dlpage/gaoptout
Sendgrid
We use Sendgrid as a reliable provider for sending emails. Sendgrid does not use traditional cookies but it does use tracking pixels (“Web beacons”) that give Us an indication of if and when emails are opened.
Managing Cookies
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. You should be aware that you may not be able to use all our features if you set your browser to disable cookies entirely. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your preferences.
Please follow the links below for detailed information on how to disable and delete cookies in some commonly used browsers:
Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Google Chrome: https://support.google.com/accounts/answer/61416?hl=en
Apple Safari: https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=de_DE
Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored