Your privacy is important to us. This Privacy Policy outlines how WeSolve manages and protects your privacy. “We,” “our,” “us,” and “WeSolve” refer to the Danish corporation Social Tech Projects ApS.
It is WeSolve’s policy to respect your privacy regarding any information we may collect from you in our community engagement platform, website at https://wesolve.app (and subdomains), and associated mobile applications (the “Service(s)”), and across our website, https://wesolve.app, and other sites we own and operate, and all interactions you have with WeSolve.
By accessing the Service, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of your information as described herein (including allowing us to contact you), and for all other purposes permitted under applicable personal information privacy statutes, anti-spam legislation, and consumer protection laws.
If you do not agree with any portion of this policy, you are prohibited from using or accessing the Service.
1. About the Customer
An instance of the Services in WeSolve is a (“Space”).
The creator of the Space is the Customer and controls that Space and any associated Customer Data in that Space.
For more information on the relationship between WeSolve and the Customer, please refer to the Customer Agreement.
All individuals that access WeSolve require an account. Individuals granted access to a Space by a Customer are “Authorized Users”. All Authorized Users are bound by our Terms of Service.
2. Information We Collect
WeSolve may collect and receive Customer Data and Other Data (collectively, “Information”) in a variety of ways:
Customer Data
Authorized Users submit text, comments, votes, images, sketches, videos, documents, links, and other content to Spaces while using the Service (“Customer Data”).
Other Data
WeSolve collects, generates, and/or receives Other Data, including:
- Personal Information – Certain visitors to WeSolve’s websites choose to interact with WeSolve in ways that require us to gather personally-identifying information. The amount and type of information that WeSolve gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our Services to provide a name, username, organization name, photo, and email address. If you use social logins to create or log in to an account, this provides us with limited access to your social media profile.
- Billing Information – Customers purchasing a paid Service provide billing details, such as credit card information, banking details, billing address, and phone number.
- Business Data – Business data refers to data that accumulates over the normal course of operation on our platform, including transaction records, stored files, user profiles, emails, customer support transcripts, interaction with our social media accounts, analytics data, and other metrics.
- Log Data – When you visit our website, our servers may automatically log the standard data provided by your web browser, including IP addresses, browser types, pages visited, timestamps, and session durations.
- Device Data – We may collect data about the device you’re using to access our Service, including device type, operating system, unique device identifiers, device settings, and geo-location data.
- Third-Party Services – The Customer and/or Authorized Users can enable or disable Third-Party Services (for example, ‘Intercom’ for support or ‘Sendgrid’ for sending notifications). Enabled Third-Party Services may share certain information with WeSolve to authenticate and facilitate integration in accordance with our agreement with the Third-Party Provider. Authorized Users should check the privacy settings and notices in Third-Party Services to understand what data may be disclosed. WeSolve does not receive or store passwords for any Third-Party Services when connecting them to the Services.
Contact Information
In accordance with the consent process provided by an Authorized User, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.
Third-Party Data
WeSolve may receive data about organizations, industries, website visitors, marketing campaigns, and other matters related to our business from parent corporations, affiliates, subsidiaries, partners, or other sources. We use this data to improve our information and services. This data may be combined with Other Data we collect and might include aggregate-level data.
You are under no obligation to provide any Information. However, certain Information is collected automatically, and without some Information, we may be unable to provide the Services.
3. Legal Basis for Processing
We will process your Personal Information lawfully, fairly, and in a transparent manner. We collect and process information about you only where we have a legal basis for doing so.
This legal basis depends on the Services you use and how you use them, meaning we collect and use your information only when:
- It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (for example, when we provide a service you request from us).
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our Services, and to protect our legal rights and interests.
- You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter).
- We need to process your data to comply with a legal obligation.
Where you have given consent for us to use your information for a specific purpose, you have the right to withdraw it at any time. However, this will not affect any processing that has already occurred.
4. Data Security
WeSolve cares about the security of your Information. We strive to use commercially acceptable means to protect your Information to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. That said, we advise that no method of transmission over the Internet, or method of electronic storage, is 100% secure and we cannot guarantee its absolute security.
5. How We Use Customer Data
The privacy, confidentiality, and security of your Customer Data is important to us.
Customer/Authorized Users Access to Customer Data
Spaces can be public, private, or accessible and visible to selected users, depending on the Customer’s settings and the user groups assigned to each Space. Users can join the platform by creating an account or by receiving an invitation. Administrators can promote users to administrators, granting them management privileges.
The Customer and its designated administrators have full control over user management settings, enabling them to manage access, assign roles, and prevent unauthorized users. These controls ensure that Spaces remain secure and accessible only to the intended users.
The Customer has the right to take any action they deem appropriate, including transferring, modifying, and/or deleting a Space or Customer Data that an Authorized User has contributed.
If the Customer is your employer and/or your WeSolve account is registered using your corporate email domain, that organization has the right to replace you as the Customer. We will provide you with notice should this happen, and you agree to take any actions reasonably requested by us or the organization to facilitate the transfer of authority to a new representative.
WeSolve is not responsible for any use, disclosure, modification, or deletion of Customer Data by an Authorized User.
If you have any questions about specific Space settings and privacy practices, please contact the Customer whose Space you are participating in.
WeSolve Access to Customer Data
All WeSolve employees are required to undergo background checks, sign confidentiality agreements, and receive specific training to respect the privacy and confidentiality of your Customer Data.
WeSolve will not use, modify, delete, or view your Spaces without an explicit invite from you or one of your Authorized Users. This is most often done to assist with a technical support issue or by our customer success team in helping you use WeSolve more effectively. After these sessions, we remove ourselves from the Space, and to regain access requires a new invite.
WeSolve will use and process Customer Data to provide the Services. Customer Data will be used by WeSolve in accordance with the Customer’s instructions, including any applicable terms in the Terms of Use, Customer Terms of Service, and the Customer’s use of Services, and as required by applicable law.
WeSolve acts as a processor of Customer Data, while the Customer serves as the data controller of their users’ data. This means that the Customer collects, manages, and determines how user data is handled. For example, the Customer can use the Services to grant or revoke access to a Space, assign roles, and configure various settings, including user anonymity, content moderation, and data access controls. Additionally, the Customer can modify, export, share, or delete Customer Data and apply their own policies within the Services.
As a result, the Customer is responsible for ensuring compliance with applicable data protection laws, including the obligation to publish and maintain an up-to-date privacy policy. The Customer can fulfill this requirement by updating the Privacy Policy page directly through the administration panel of the WeSolve platform, under the Pages section.
6. How We Use Other Data
We may collect, store, use, and disclose information for the following purposes. Personal Information will not be further processed in a manner that is incompatible with these purposes:
- To provide you with our Services.
- To enable us to update, improve, and maintain our Services to make them as useful as possible.
- To enable us to prevent, investigate, secure, and protect our Services.
- To process any transactional or ongoing payments.
- For internal record-keeping and administrative purposes.
- For analytics, market research, and business development, including to operate and improve our Services.
- To run competitions and/or offer additional benefits to you.
- For advertising and marketing, including sending you promotional information about our products and Services and information about third parties that we consider may be of interest to you.
- To comply with our legal obligations and resolve any disputes that we may have.
Some communications from WeSolve are optional, and you can change your notification settings at any time.
Some communications cannot be opted out of, as they are considered part of the Services:
- Technical, account, and administrative emails.
- Responding to your inquiries (e.g., incoming customer service requests).
- Billing (e.g., receipts and credit card expiration reminders), account management emails (e.g., password change requests).
7. Disclosure of Personal Information
WeSolve may provide Personal Information to third parties and vendors that act as agents, business partners, consultants, and contractors to perform tasks on behalf of and under our instructions, including but not limited to:
- Technical support.
- Client education.
- Billing and payment processing.
- Analytics and performance tracking.
- Marketing, advertising, and communications.
We may disclose Personal Information to:
- Third-party service providers to enable them to provide their services, including (without limitation) IT service providers, data storage, web hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators.
- Our employees, contractors, and/or related entities.
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.
- Third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you.
- Third parties to collect and process data.
International Transfers of Personal Information
The Personal Information we collect is stored and processed in Western Europe, unless otherwise agreed with the Customer. Additionally, data may be processed in locations where we, our partners, affiliates, or third-party providers maintain facilities.
By providing us with your Personal Information, you consent to the disclosure of this data to these third parties.
We will ensure that any transfer of Personal Information from countries in the European Economic Area (EEA) to countries outside the EEA is protected by appropriate safeguards, such as:
- Standard data protection clauses approved by the European Commission.
- Binding corporate rules.
- Other legally accepted means that ensure adequate data protection.
Where we transfer Personal Information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to those in our jurisdiction.
There are risks if any such third party engages in practices that contravene the data privacy laws in our jurisdiction, which may limit your ability to seek redress under our privacy laws.
8. Your Rights and Controlling Your Personal Information
Choice and Consent
By providing Personal Information to us, you consent to us collecting, holding, using, and disclosing your Personal Information in accordance with this Privacy Policy.
Our Services are not directed to children, and you may not use our Services if you are under the age of 16. You must also be old enough to consent to the processing of your Personal Information in your country (in some countries, we may allow your parent or guardian to do so on your behalf).
We do not knowingly collect Personal Information from children under 16. If you become aware that anyone younger than 16 has unlawfully provided us with Personal Information, please contact us, and we will take steps to delete such information.
You are not obligated to provide Personal Information to us; however, if you choose not to, it may affect your use of this website or the Services offered on or through it.
Information from Third Parties
If we receive Personal Information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing Personal Information about someone else, you represent and warrant that you have obtained that person’s consent to provide their Personal Information to us.
Restrict
You may choose to restrict the collection or use of your Personal Information. If you have previously agreed to us using your Personal Information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your Personal Information, we will inform you how this restriction affects your use of our Services.
Access and Data Portability
You may request details of the Personal Information that we hold about you. You may request a copy of the Personal Information we hold about you. Where possible, we will provide this information in CSV format or another easily readable machine format. You may request that we erase the Personal Information we hold about you at any time. You may also request that we transfer this Personal Information to another third party.
Correction
If you believe that any Personal Information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any inaccurate, incomplete, misleading, or outdated information.
Notification of Data Breaches
In the event that any Customer Data or Personal Information under our control is compromised as a result of a security breach, we will take reasonable steps to investigate the situation and, where appropriate, notify affected individuals and take further action as required under applicable laws and regulations.
Complaints
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us at support@wesolve.app and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond in writing, setting out the outcome of our investigation and the steps we will take to resolve the issue.
You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe
To unsubscribe from our email database or opt-out of communications (including marketing communications), you can:
- Change your notification settings in your account.
- Use the opt-out link provided in the communication.
Delete Your Account
The Customer may request the deletion of their account at any time by contacting us at support@wesolve.app. Upon receiving a valid deletion request, the Company will initiate the process of permanently deleting or anonymizing all associated Customer Data, except where retention is required by applicable laws, regulatory obligations, or legitimate business purposes.
Once the deletion process is complete, the Customer will no longer have access to the account, and any stored data, configurations, or content will be irreversibly removed. The Customer acknowledges that certain data may remain in backup systems for a limited period due to standard retention policies but will not be actively processed or used.
By submitting a deletion request, the Customer agrees that this action is final and irreversible, and the Company will not be responsible for recovering any lost data.
9. Information Storage
Customer Data
WeSolve will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and the Customer’s use of Services functionality, and as required by applicable law.
The deletion of Customer Data and other use of the Services by the Customer may result in the deletion and/or de-identification of certain associated Information.
Other Data
WeSolve may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping your Information after you have deactivated your account for the period of time needed for WeSolve to:
- Pursue legitimate business interests.
- Conduct audits.
- Comply with (and demonstrate compliance with) legal obligations.
- Resolve disputes.
- Enforce our agreements.
10. Cookies
We use cookies to help improve your WeSolve experience. This cookie policy covers the use of cookies between your device and our Service. We also provide basic information on third-party services we may use, which may also use cookies as part of their service; however, they are not covered by our policy.
What is a cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains:
- Information about the website itself.
- A unique identifier that allows the website to recognize your browser when you return.
- Additional data to serve the purpose of the cookie.
- The lifespan of the cookie itself.
Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store user settings (e.g., time zone, notification preferences), and personalize content (e.g., language, onboarding content).
Cookies set by the website you are visiting are called “first-party cookies” and typically only track activity on that site. Cookies set by other companies or services are called “third-party cookies” and can be used to track you on other websites that use the same third-party service.
Types of Cookies and How We Use Them
Essential Cookies
Essential cookies are crucial to your experience on a website. They enable core features like user logins, account management, and payment processing.
We use essential cookies to enable certain functions on our website.
Performance Cookies
Performance cookies track how you use a website during your visit, without collecting Personal Information.
Typically, this information is anonymous and aggregated with other website user data to:
- Understand visitor usage patterns.
- Identify and diagnose issues.
- Improve the overall user experience.
These cookies may be set by WeSolve (first-party) or third-party services.
Functionality Cookies
Functionality cookies collect information about your device and any settings you configure on the website (such as language and time zone settings).
With this information, we can provide you with:
- Customized, enhanced, or optimized content and services.
These cookies may be set by WeSolve (first-party) or third-party services.
Third-Party Cookies on Our Site
We may employ third-party companies and individuals on our websites for tasks such as:
- Analytics providers.
- Content partners.
These third parties may set cookies on our behalf to perform specific tasks or services.
As we have no control over third-party cookies, they are not covered by WeSolve’s cookie policy.
Our Third-Party Privacy Promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours.
We will never knowingly include third-party services that compromise or violate the privacy of our users.
How You Can Control or Opt Out of Cookies
If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://wesolve.app. However, please note that this may limit some of the content and Services available to you.
Most browsers are configured to accept cookies by default, but you can update these settings to:
- Refuse cookies altogether.
- Notify you when a website is trying to set or update a cookie.
If you browse websites from multiple devices, you may need to update settings on each device.
11. Business Transfers
If WeSolve engages in a merger, acquisition, bankruptcy, dissolution, reorganization, or sale of assets, or takes steps in contemplation of such activities (e.g., due diligence), some or all Information may be shared or transferred, subject to standard confidentiality arrangements.
12. Identifying the Data Controller and Processor
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information.
In general:
- The Customer is the controller of Customer Data.
- WeSolve is the processor of Customer Data and the controller of Other Data.
WeSolve, a Danish company based in Copenhagen, Denmark, is the controller of Other Data and the processor of Customer Data relating to Authorized Users who use Spaces established for Customers.
13. Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
14. Changes to This Policy
At our discretion, we may change our Privacy Policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website.
- If you disagree with the updated privacy policy, you should discontinue use of the Service.
- Your continued use of this site after any changes to this policy will be regarded as acceptance of our updated privacy and data protection practices.
15. Contacting WeSolve
If you have any questions about the Privacy Policy, please contact us:
Social Tech Projects ApS
Charlotte Muncks Vej 17 3 th, 2400, Copenhagen, Denmark
CVR-nr: 40533982
Email: legal@wesolve.app or support@wesolve.app
Website: https://wesolve.app
This Privacy Policy is effective as of January 01, 2025.