This Customer Agreement describes the rights and responsibilities of customers when using WeSolve’s Community Engagement Platform, website at https://wesolve.app (including subdomains), and associated mobile applications (“Services”). “We,” “our,” “us,” and “WeSolve” refer to Social Tech Projects ApS, a Danish corporation.
If you are a Customer (as defined below), this Customer Agreement, together with any applicable Written Contract, forms a legally binding Contract between you and WeSolve. In cases where a Written Contract exists, its provisions will take precedence over this Customer Agreement in the event of any conflict or inconsistency.
All individuals who are granted access to a Space by a Customer are referred to as Authorized Users. Authorized Users are subject to WeSolve’s Terms of Service and Privacy Policy. If you have been invited to a Space by a Customer, please refer to our Terms of Service instead.
Our Service allows Authorized Users to post, store, share, and otherwise make available certain information, text, graphics, videos, and other materials (“Customer Data”). By using the Service as a Customer, you agree to be bound by this Contract, comply with all applicable laws, and accept responsibility for ensuring compliance with local regulations. If you do not agree with any part of this Contract, you must discontinue use of the Service.
1. About the Customer
The Customer is the organization (e.g., employer, entity, or individual) that entered into the Customer Agreement and has control over all associated Spaces and Customer Data.
2. Paid Subscriptions
Our Service requires a paid subscription (“Subscription”), which is billed on a recurring basis (“Billing Cycle”) either monthly or annually, depending on the plan selected.
A Subscription can be initiated through the Services interface at https://wesolve.app/pricing or via a formal agreement between the Customer and WeSolve.
A Subscription grants the Customer access to additional services as needed. Charges for additional services will be applied at the time of purchase. WeSolve reserves the right to modify or discontinue any Subscription plan or Service feature at its discretion.
At the end of each Billing Cycle, Subscriptions automatically renew unless canceled by the Customer or by WeSolve. Subscription renewals may be canceled through the online account management system.
To maintain an active Subscription, the Customer must provide a valid payment method, such as a credit card, and ensure that billing details remain accurate and up to date. By submitting payment information, the Customer authorizes WeSolve to process all Subscription fees and any additional service charges.
WeSolve will make commercially reasonable efforts to provide Services in accordance with this Contract, with service levels varying based on the selected Subscription plan. All Subscription fees are priced per user and are charged in EURO (EUR) unless otherwise specified.
3. Managing Users in a Subscription
The Customer is responsible for managing Authorized Users within their Subscription.
The Customer purchases a specific number of seats based on the Subscription plan. Once the seat limit is reached, the Customer must request additional seats before new Authorized Users can access the Service. Any additional seats purchased will be prorated based on the remaining Subscription term.
Customers may remove Authorized Users at any time. Any removed Authorized Users will not be billed in the following Billing Cycle unless they are re-enabled.
4. Payment Terms
For monthly subscriptions, payments are processed at the end of each Subscription term, based on the number of active Authorized Users. Payments are made via credit card.
For annual subscriptions, payments are made in advance via credit card.
For certain annual Subscription plans, WeSolve may offer the option to receive invoices via email. In such cases, full payment is required within thirty (30) days of the invoice date. Invoices for Subscription renewals will be sent 30 days prior to renewal.
5. Non-Payment of Subscription
If credit card billing fails for any reason, such as an expired credit card, WeSolve will send three (3) email notifications over several days, allowing the Customer to update their payment information. If the issue is not resolved after the third notification, the Customer’s account will be locked, and all Spaces will become inaccessible to any Authorized Users until the outstanding payment is received.
If any fees owed to WeSolve by the Customer (excluding amounts disputed in good faith) remain unpaid for 30 days or more, WeSolve reserves the right to lock the Customer’s account, rendering all Spaces inaccessible until payment is made.
6. Free Trial
WeSolve may, at its sole discretion, offer a Subscription with a Free Trial for a limited period. Customers may be required to enter billing information to sign up for the Free Trial.
If billing information is provided at the time of registration, the Customer will not be charged until the Free Trial period expires. Seven (7) days after the Free Trial ends, unless the Customer cancels the Subscription, they will be automatically charged for the selected Subscription plan.
At any time and without notice, WeSolve reserves the right to:
- Modify the terms and conditions of the Free Trial.
- Cancel the Free Trial offer.
7. Fee Changes
WeSolve reserves the right to adjust Subscription fees or other applicable charges and to introduce new fees at its discretion. Any changes to Subscription fees will become effective at the end of the Customer’s current Billing Cycle.
Prior to implementing any fee changes, WeSolve will provide the Customer with reasonable notice to allow them to cancel their Subscription before the new fees take effect.
If the Customer continues to use the Service after the fee adjustment, it will be considered as agreement to pay the updated Subscription fee.
8. Refunds
All payment obligations are non-cancelable, and except where expressly stated in this Contract, fees paid are non-refundable, unless required by law.
9. Customer Responsibilities
The Customer agrees not to:
- Reverse engineer, decompile, disassemble, or attempt to discover the source code, object code, or underlying structure of the Services or any related software.
- Modify, translate, or create derivative works based on the Services or any software, except where explicitly permitted by WeSolve or authorized within the Services.
- Use the Services for timesharing or service bureau purposes or in any manner that benefits a third party, except for employees of the Customer’s affiliates who are designated as Authorized Users.
- Attempt to scan, probe, hack, defeat, or compromise any security measures of the Services or any WeSolve-operated systems or networks.
- Remove or alter any proprietary notices or labels from the Services.
If any software is provided to the Customer for use on their premises or devices, WeSolve grants the Customer a non-exclusive, non-transferable, non-sublicensable license to use the software strictly in connection with the Services during the Subscription Term.
The Customer represents and warrants that they will use the Services in compliance with WeSolve’s standard published policies and all applicable laws and regulations. The Customer agrees to indemnify and hold harmless WeSolve against any damages, losses, liabilities, settlements, and expenses (including attorney’s fees) resulting from any alleged violation of these terms or unauthorized use of the Services.
Although WeSolve has no obligation to monitor the Customer’s use of the Services, it reserves the right to do so and may restrict any usage it believes to be in violation of its policies or applicable laws.
The Customer is responsible for obtaining and maintaining any equipment, software, or network services required to access the Services, including modems, servers, hardware, and operating systems. The Customer must ensure the security of their equipment, accounts, passwords, and files, and is accountable for all activity conducted under their account, whether authorized or unauthorized.
The Customer is solely responsible for granting, managing, and revoking access to the Services for their Authorized Users. They must ensure that all Authorized Users comply with WeSolve’s Terms of Service and Privacy Policy.
10. Privacy
Every Customer’s and Authorized User’s account information, along with any Personal Information, is strictly protected under WeSolve’s Privacy Policy. Please refer to the Privacy Policy for more details on how we safeguard your information.
11. Confidentiality
Except as otherwise specified in this Agreement, WeSolve and the Customer agree that all code, inventions, know-how, business, technical, and financial information disclosed by one party (“Disclosing Party”) to the other (“Receiving Party”) shall be considered confidential property of the Disclosing Party (“Proprietary Information”), provided it is identified as confidential at the time of disclosure.
Any WeSolve technology, along with non-public information regarding the features, functionality, and performance of the Service, shall be deemed Proprietary Information even without specific labeling or further designation.
The Receiving Party agrees:
- To take reasonable precautions to protect such Proprietary Information.
- Not to use or divulge the Proprietary Information to any third party, except as required for the performance of the Services or as otherwise permitted under this Agreement.
The Disclosing Party agrees that the confidentiality obligations shall not apply to any information that:
- Becomes publicly available after disclosure without breach of this Agreement.
- Was already known or possessed by the Receiving Party before disclosure.
- Is rightfully disclosed by a third party without restriction.
- Is independently developed by the Receiving Party without reliance on the Proprietary Information.
- Is required to be disclosed by law.
Confidentiality obligations shall remain in effect for five (5) years following the disclosure of any Proprietary Information.
12. Customer Data
The Customer is responsible for the Customer Data that Authorized Users submit, including its legality, reliability, and appropriateness.
All rights to Customer Data belong to the Customer. When an Authorized User submits Customer Data to a Space, it is understood that the Customer controls the modification, deletion, disclosure, and access permissions for that data.
WeSolve does not control the Customer Data. The Customer is responsible for:
- Informing Authorized Users of internal policies that may affect the processing of Customer Data.
- Obtaining any rights, permissions, or consents necessary for the lawful use, transfer, and processing of Customer Data.
- Handling and resolving any disputes related to Customer Data with Authorized Users.
By submitting Customer Data through the Service, Authorized Users grant WeSolve a right and license to use, modify, perform, display, reproduce, and distribute such content only as required to operate the Service. However, Authorized Users retain ownership of any Customer Data they submit, post, or display.
By providing a platform that allows user-generated content, WeSolve acts as a passive conduit for the distribution of such content and assumes no obligation or liability regarding the legality, accuracy, or appropriateness of Customer Data.
13. Ownership and Proprietary Rights
The Customer retains full ownership, title, and rights to all Customer Data, including any data derived from it as part of the Services.
WeSolve retains full ownership, title, and rights to:
- The Services, including all improvements, enhancements, and modifications.
- Any software, applications, inventions, or technology developed in connection with implementation services or support.
- All intellectual property rights related to the Services.
Notwithstanding the above, WeSolve has the right to collect and analyze data related to the performance, usage, and functionality of the Services. This includes, but is not limited to, aggregated or de-identified data derived from Customer Data.
WeSolve may use such data during and after the term of this Agreement to:
- Improve and enhance the Services and develop new offerings.
- Conduct diagnostics, analytics, and research.
- Share aggregate or de-identified insights for business purposes.
Except as expressly set forth in this Agreement, no rights or licenses are granted to the Customer regarding WeSolve’s intellectual property.
14. Links to Other Websites
The Service may contain links to third-party websites or services that are not owned or controlled by WeSolve.
WeSolve has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that WeSolve shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
We strongly advise you to review the terms and conditions and privacy policies of any third-party websites or services that you visit.
15. Termination by WeSolve
WeSolve may terminate or suspend access to the Service immediately, without prior notice or liability, for any reason, including, but not limited to, a breach of the Terms of Service.
Upon termination, your right to use the Service will immediately cease. All provisions of the Terms of Service shall survive termination, including, but not limited to, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
16. Termination by Customer
The Customer may cancel their Subscription at any time using the Service’s interface.
For Free Trial Subscription Plans, there is no billing relationship with WeSolve. Closing the Free Trial Subscription during the trial period effectively terminates the Customer’s Subscription and Customer relationship.
For Monthly Subscriptions, a prorated billing charge for the current Billing Cycle, along with any unpaid amounts, will be applied to the payment method on file before the Subscription can be terminated.
For Annual Subscriptions, no refunds will be provided for early termination. The Customer is required to pay in full for the Services up to and including the last day on which the Services are provided for any unpaid fees.
17. Data Portability
During an active Subscription, Authorized Users may export or report on certain Customer Data from the Services. The export and reporting capabilities will depend on the Authorized User’s privileges and the Subscription plan selected by the Customer.
18. Data Retention
The data retention settings and capabilities will vary based on the Subscription plan selected by the Customer.
Upon termination of a Subscription, WeSolve has no obligation to maintain or provide access to Customer Data. Unless legally prohibited, WeSolve may permanently delete all Customer Data from the Service or any other systems under its control or possession.
19. Assignment
The Customer may not assign any rights or delegate any obligations under this Agreement, whether by operation of law or otherwise, without the prior written consent of WeSolve. Such consent shall not be unreasonably withheld.
WeSolve may assign this Agreement in its entirety, including all terms and conditions incorporated herein by reference, without Customer consent, in the event of a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
20. Publicity
The Customer grants WeSolve the right to use, publish, and display the Customer’s name and logo for marketing and promotional purposes on our website, as well as in public or private communications with existing and potential customers.
WeSolve will comply with the Customer’s trademark usage guidelines. Customers who wish to opt out of this provision may do so by sending an email to legal@wesolve.app to request that their logo or company name not be used.
21. Indemnification
The Customer agrees to indemnify, defend, and hold harmless WeSolve, its principals, officers, directors, representatives, employees, contractors, licensors, licensees, suppliers, and agents from and against any claims, losses, damages, liabilities, obligations, costs, actions, or demands.
This includes, but is not limited to:
- Legal and accounting fees arising from the Customer’s use of the Service.
- Breach of any of these Terms by the Customer or its Authorized Users.
- Content posted or uploaded by the Customer or its Authorized Users to the Service.
- Any activity related to the Customer’s account, including negligent or illegal conduct, whether committed by the Customer or any entity accessing the Service using the Customer’s account, regardless of whether such access was obtained through fraudulent or illegal means.
22. Limitation of Liability
WeSolve, along with its directors, employees, partners, agents, suppliers, and affiliates, shall not be liable for any direct or indirect loss or damage, including but not limited to:
- Incidental, special, consequential, or punitive damages.
- Economic loss or loss of data, goodwill, or other intangible assets.
- Damage resulting from access to or inability to access the Service.
- Conduct or content from third parties on or related to the Service.
- Unauthorized access to, use of, or alteration of the Customer’s data, content, or transmissions.
This limitation of liability applies whether claims are based on warranty, contract, tort (including negligence), or any other legal basis, regardless of whether WeSolve was notified of the possibility of such damages. Even if any remedy provided herein is found to have failed its essential purpose, these limitations shall still apply.
23. Disclaimer and Non-Waiver of Rights
WeSolve makes no guarantees, representations, or warranties of any kind regarding the Service and associated technology. Any warranties, terms, or conditions that might otherwise apply are excluded to the fullest extent permitted by law.
Your use of the Service is at your sole risk. The Service is provided “AS IS” and “AS AVAILABLE” without any warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as otherwise required by Danish law.
WeSolve, its subsidiaries, affiliates, and licensors do not warrant that:
- The Service will function uninterrupted, securely, or be available at all times.
- Any errors or defects will be corrected.
- The Service is free of viruses or harmful components.
- The results of using the Service will meet the Customer’s expectations.
If the Customer breaches any of these Terms, and WeSolve chooses not to take immediate action, or chooses not to act at all, WeSolve shall still retain its rights and remedies at a later date. WeSolve’s failure to enforce any provision of these Terms does not constitute a waiver of its rights.
WeSolve shall not be responsible for any breach of these Terms caused by factors beyond its control.
The Customer may not assign, sub-license, or otherwise transfer any rights under these Terms.
24. Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages. Therefore, some of the limitations above may not apply to certain Customers.
Danish law may apply to specific products and services provided by WeSolve.
25. Governing Law
This Agreement shall be governed by, and interpreted and enforced in accordance with, Danish law, as applicable.
26. Severability
This Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of this Agreement is found to be illegal, invalid, or unenforceable, such provision shall be excluded to the extent of its invalidity or unenforceability.
All remaining terms shall remain in full force and effect. To the extent permitted and possible, any invalid or unenforceable provision shall be replaced with a provision that is valid and enforceable, and that most closely aligns with the original intention of the unenforceable provision.
27. Changes
WeSolve reserves the right, at its sole discretion, to modify or replace this Customer Agreement at any time. If a revision is material, we will make reasonable efforts to provide at least 15 days’ notice before the new terms take effect.
What constitutes a material change shall be determined at our sole discretion.
By continuing to access or use the Service after the revisions become effective, you agree to be bound by the updated terms. If you do not agree with the new terms, in whole or in part, please stop using the Service.
28. Entire Agreement
This Agreement, along with the Customer Agreement, the Terms of Service, and the Privacy Policy, constitutes the entire agreement between WeSolve and the Customer, superseding all prior and contemporaneous agreements, proposals, or representations, whether written or oral, concerning its subject matter.
In the event of a conflict or inconsistency, the following order of precedence shall apply:
- Written Contract (if applicable)
- Customer Agreement
- Terms of Service
- Privacy Policy
The Customer is responsible for notifying Authorized Users of any such conflicts or inconsistencies. Until such notification is provided, the terms outlined in this Agreement will remain binding.
29. Contacting WeSolve
If you have any questions regarding this Agreement, the Privacy Policy, or any other legal inquiries, please contact us at:
Social Tech Projects ApS
Charlotte Muncks Vej 17 3 th, 2400, Copenhagen, Denmark
CVR-nr: 40533982
Email: legal@wesolve.app
Website: https://wesolve.app
This Customer Agreement is effective as of January 01, 2025.